Throvy is built by one developer in the Netherlands. Emails are read personally. Usually a reply within a day or two — sometimes sooner.
Fastest replies usually land via Instagram or TikTok DMs. For anything formal — GDPR requests, billing, press — email's still the move.
FAQ
What platforms is Throvy on?
Android first, on the Play Store. iOS follows shortly after. There's no web version planned — the app is built for your phone.
Is my data private?
Yes. We don't sell or share your data. Full breakdown in the Privacy Policy. Workouts, sessions, and nutrition data stay on Supabase in the EU. AI requests are sent to Anthropic in the US; per their public API policy, API inputs are not used to train their models.
How do I cancel my subscription?
Open the app → Profile → Subscription → Manage subscription. That takes you to your Google Play subscriptions, where you cancel — Google runs the billing, so the cancel button lives there rather than inside Throvy. Access continues until the end of the period you've already paid for, then your account drops back to Free. You can also reach the same page directly from the Play Store under Payments & subscriptions, or email us if anything goes sideways.
Can I export my data?
Yes — email us and we'll send you a JSON export of everything tied to your account within 30 days, free of charge. GDPR rights apply.
Delete my account and data
You can permanently delete your Throvy account and all associated data at any time:
- In the app: Profile → Settings → Delete account.
- By email: if the in-app flow doesn't work for you, email throvygymsupport@gmail.com from your account's email address and we'll delete it for you.
Deletion removes your profile, workouts, sessions, nutrition log, saved meals, supplements, social posts, comments, friends, group memberships, cosmetics, and Throvy credits. It cannot be undone. Data held by payment/ad processors (Google Play, Google AdMob) is governed by their own retention policies. Requests are actioned within 30 days.
Cancel a paid subscription first. Google does not allow an app to cancel your subscription for you, so deleting your Throvy account does not stop the billing — Google would keep charging for an account that no longer exists. Cancel it in the Play Store before you delete, and you're done.
The Hardcore coach is too much. Can I switch?
Definitely. Profile → Personality → pick Professional, Gymbro, or Hardcore. The change applies to every reminder and coach reply instantly. No judgment — Hardcore isn't for everyone.
I think I found a bug.
Send us:
- What you did, what you expected, what happened.
- Your phone model and OS version (e.g. "Samsung Galaxy S23, Android 14").
- A screenshot or screen recording if you can.
That gets the fix shipped fastest.
Can I suggest a feature?
Always welcome. Throvy is built from real feedback. Email it in — even half-formed ideas help.